Please take into account that hats are not shipped flat because of shipping size/weight restrictions. To guarantee a reasonable shipping fee, the package must be light, therefore, hats are shipped slightly folded upwards within a protective mailer. Once it arrives at you, holding the hat brim down with some weight and applying some heat to a damp hat, with the help of a hairdryer, will be enough to bring it to its original shape. If you wish for a different shipping method or packaging option, just contact us before placing your order.